Have you experienced echo and call quality issues on any of your conference calls? Here are a few things that may be causing the problem.
- Speakerphones: Try muting the speakerphone if no one is talking. When speaking, get close to the speakerphone so everyone can hear what you’re trying to say. Only have one phone in the room on the call at a time. Lower the volume of the speakerphone as much as you can. Get everyone in the room to move as close to the speakerphone as possible for the best results.
- Use a headset: It’s best a good quality wired headset from a landline. Avoid small empty rooms that have a tendency to have an echo even when you’re not on a call.
- Use a landline: Mobile phone quality isn’t always the best. For the best results use a good old-fashioned landline.
- Mute all lines: Most conferencing services have a “mute all” function. Use this while presenting to help reduce background noise from other callers.
- Use the support operator: Pressing *0 or 00 (commands vary by provider) during a call an operator will join the call during your conference. They will help to isolate the echo problem and help you resolve the issue. Determining the source of call quality issues is best done during a call. It’s more difficult for technical support to source the issue after the call. This service is only on paid services. On a free conference call service, you’re on your own.
- Use a good quality conferencing provider: Not all conferencing services are the same. If you’ve tried all the above and you’re still having the issues. Contact your provider and let them know. They should work with you to help resolve the issue if they value your business.
To learn more about our conference call services click here. If you’re with a different provider we’d like you to try us out.