Conferencing faq

Toll-Free phone numbers usually begin with 1-800, 1-877, 1-888, 1-855, 1-844 in the US and Canada. There are no long distance charges for the caller. The party receiving the call (the owner of the toll-free number) pays the toll charges for the call.

Most toll-free numbers are accessible from anywhere in the US and Canada; some have restrictions like US callers only, Canadian callers only. Most Conference Call Services usually allow the option for the caller to call into toll or toll-free dial-in. With toll-free conference calls, you, the account holder, pick up the callers inbound toll charges.

A live operator fully manages your audio conference call from start to finish. Typical uses include investor relations calls, corporate communications, special events, and crisis communications. These are professionally managed and personalized to your organizational requirements. Events calls can range from 5 to several thousand participants. Operators answer the calls, capture information from the caller, introduce the speaker, handle question and answer sessions and more. Operator Assisted Conference Call Services are best suited for important events that require perfect execution.

Some providers offer free conferencing call services. So what's the difference between and paid conference call provider and a free service?
1.) Free services use toll numbers, which means people calling in have to pay the toll charges on their phone bill.
2.) They don't have local dial-in numbers for you to call because they get paid by the connecting carrier for the long-distance call. That's how they make money.
3.) Connections aren't always guaranteed. If their bridge is full, you or your callers may not be able to get into a call.
4.) Quality is not guaranteed. Echo, pops, fuzzy calls, disconnects, etc.. can be common. Quality is not usually associated with free.
5.) If something goes wrong on a free conferencing call, there is usually no support, no one to speak with, etc..

Are your business communications critical? Best to stick with a paid conference call service that has invested in quality equipment and support. Consider using a toll-free conference call service if you want to leave a good impression of your business.

UCAAS - Phone System - Hosted Voip - faq

UCaaS is an acronym for Unified Communications as a Service. UCaaS is a managed PBX environment in the cloud that provides phone services to end-users. It replaces your existing traditional phone system, such as on-premise PBXs as well as SIP, PRIs, and POTS lines and extends the functionality beyond voice.
It is now a widely adopted technology used to improve employee and customer collaboration and communication.

UCaaS consolidates all business communications into one solution hosted in the cloud. It integrates real-time (instant messaging, telephony, audio and video conferencing) and non-real-time (integrated voicemail, email, SMS, fax) communication services. It can also incorporate many existing company applications, including CRM's.

PBX is an acronym for Private Branch Exchange. It's a phone system hosted off-site and cloud-based. It also referred to as hosted VoIP or UCaaS (Unified Communication as a Service).

Compared to a physical or on-premise PBX, a hosted PBX phone system has little or no upfront costs and is maintained and updated by the phone service provider.

A hosted PBX system also provides businesses with feature-rich options and the ability to manage their phone features themselves via a web-based control panel.